It is great to see you have enabled Slack workspace to be connected to multiple Zendesk accounts Announcing multi-instance support for the Slack integration – Zendesk help.
This is a great addition. However, my company uses Microsoft Teams, and we have 5 separate instances. I am sure there are Microsoft users out there like me that would love the same functionality.
Any chance you can enable the same for us?
We are also interested in this. For us, we have customers that we interact with directly via Teams. It would be a great way to more easily move/track those customer interactions if we could create a ticket from any team's channel.
This would be very beneficial for the several departments we have with different Zendesk subdomains. Currently, we have HR, Finance, Support, IT all wanting to get Zendesk integrated within MS TEAMs, but because HR did it first, we're out of luck. Hopefully this will be available in the near future for MS TEAMs, but is there any app or workflow available now that we can utilize to make this happen? I noticed on the Slack community chat, that Zapier was a potential workaround.
We have a few department-specific instances of Zendesk and not being able to set up the integration across multiple instances really hasn't been welcomed by open arms to say the least.
@shawna11 I was wondering if there has been any progress on this. Our customers are reaching out to individual agents on MS Teams, even though we tell them not to. It is a large amount of work that we cannot account for.
Please look into having MS Teams integrate into multiple instances, just like you did with Slack.
Are there any updates on this….
It has been 2 years, and I can see that features have been added to the Microsoft App integration. But still no multi- instance support for. Come on, Zendesk, everyone uses Microsoft Teams!!!!
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Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!