The standard welcome message for the chat bot, before it opens is “Hi, do you need help”. Our website's primarily language is German so we've set it to German. However when a user vists our website in English, or their browser is set to English so the chatbot interacts in English, keeps the welcome prompt text as German.
We use a single chatbot built in one language, but is set to translate into other languages. We then embed the web widget into our website.
Problem is that welcome message cannot use dynamic content and it doesn't translate itself depending on what language the user's browser is or what language website it is embedded in. So in our case the chatbot is in German, we have a webstore with German and English views, but the “Hi, do you need help” prompt can only be shown in one language.
I've spoken to support and they have said it isn't possible to have this multi-language.
Any ideas? If not can we get this, what seems to me to be fairly obvious missing functionality added?
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