Notify agent if requester email is bounced or rejected

Thanks @robert78 for bringing it to the point again!

Hi again. 

We just tried the potential workaround - I think this could work like that. As a result we could have the following within the related tickets: 

• Add Tag (i.e. "bounced")
• Change status to "open"
• Add internal note containing details

At least for scenarios where there's a running inbox in between this would work (Email -> Inbox -> Forwarding to ZD-support-address).
 
Best,
Robert.

Hi everyone, I just wanted to touch base to say that we're planning to start work on this later in the year (this work is the next project up on the roadmap). We're not able to provide an estimate delivery date at present, but we'll update you again once we are further along. Thanks for your patience.

If not mentioned earlier: We need email bounce status on Article/Section subscriptions as well, not only Tickets, to be able to delete users for GDPR compliance.

Hi Benjamin,

I remain patient, but I have to note that an identical "we are working on this for later this year" was added to a different support chain, but it was dated in early 2021.

Hi,

Is there anything in development to fix this?

Regards

I mean, it's been 8 years. How can this still not be delivered? Every basic email provider offers this.

+1 from our side. This is an important feature and I have problems with system acceptance because of this. No information on not delivered invoices !!!

Adding another +1 here and it was March 2022 when it was noted this would be worked on in 2022. 

Adding another +1 here. We had submitted a support request on March 4th, 2022. We were only referred to this entry, which has existed since 2014. Since then we have only been put off with every request. It is very disappointing that this feature request has not been implemented for over 8 years.

And one more +1...

It's a shame, such an important and frequently asked feature, which is nothing super special complex, not to implement for nearly a decade.

We are not in the 1950s. Today in our digital world, 8 years is are a really long time...

+1! Please get this fix developed :-)

+1 from my side as well.

Identifying incorrect email addresses is also an important topic for the support teams in our company.

Our teams are sending proactive messages to our customers and it is crucial to know if the stored email address is invalid and the message was not delivered.

We need the option to create a View for rejected/bounced messages for proactive tickets or tickets created from a contact form with the API.

+1

It's really a basic function should have for Email. We cannot work in a black box, waiting for the client contact us to complain not receive emails. Please fix this ASAP.

Thanks,
Chris

What's the status of this?  Undeliverables are not good when they go undetected.

Last update that it would be worked on in 2022!

This issue was reported nearly 10 years ago.  I am surprised and disappointed that such a simple matter like this has not yet been addressed in such a time frame.  

Hi team, did we have an update on this one? Our agents need to verify an email has been received from their ticket and hasn't bounced. Hoping this is available soon but would appreciate an update on where it's at. 

What is the progress on the development of this improvement?

Would be a big benefit for us and from the looks of it many more.. we've had many customers email us saying why haven't we replied back when we've sent multiple emails to them.

Looks like a never ending story...

How is it possible, that a big player like ZenDesk is obviously not able to realize such a simple solution for this important aspect of their users?

+1 if this is still not sorted but I think I know how it happens as Shopify is the same and equally frustrating.  These guys do not send emails themselves - they use a third party like Sendgrid to send them. They likely have just one account to send all emails (obvs with our send address) BUT any bounce emails are notified in such a way that they are logged on the master account and not split by sender. There MUST be a way to sort this but for some reason the issue is not seen as important enough.

I now send all my Ecommerce transaction emails via our own email sender 'Mandrill' - costs a little extra but means that we get notified of every duff address within seconds of it bouncing and enables us to take urgent action to verify the address (which invariably is mishear/mistype by agent or customer).  We get regular bounces for a variety of reasons and it also means we can see no. of email reads etc.

Come on Zendesk - do something!!

Hey everyone, wanted to drop a quick update pointing you to our Product Managers most recent response to this particular feedback. Check it out here: Prioritize Bounced Email Notification

Appreciate you all taking the time to share your feedback with us!

+1

We lost an important account today because of this (lack of) feature. Really disappointing, Zendesk.

+1, and I want to reiterate that this is a different problem from the one Colin linked. I'm on the same page as Lou - I check suspended tickets multiple times a day and I've never received a failed email notification, despite realizations that email addresses we have been sending to simply DO NOT EXIST.

Seems like quite an old thread and request here. Did ZD offer a solution to view rejected/bounced emails send from the system? This has caused great delays in our support due to incorrect email address entry. This issue has high customer impact.