As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an agent (to manage some settings option for agents, particularly Zendesk views, to have fewer groups and to avoid multiple views created by different groups). Also, it would be easy for admins to troubleshoot agent facing issues, without having agents involved. Thanks.
This seems not to work anymore. It use to work perfectly two month ago.
Any news about this?
Best regards,
The {your-domain}.zendesk.com/users area will allow you to assume any other user, provided that you are an admin, and the user you want to assume is not an admin.
As far as I know, those are the only limitations, currently.
You can definitely assume an agents identity provided you are an admin using this format - https://{your-domain}.zendesk.com/users.
Please note that you cannot assume an admins identity.
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