Organization Notes and Details fields for Trigger Conditions

The Trigger condition would only need to be "is present" or "is not present", but I could see additional functionality with the use of "contains" and "does not contain".

Fantastic question @Ben Wanless.  I can definitely see solid use cases for this, where we might want some kind of special notification to be sent to staff right away if an organization has notes or details in their organization profile that are absolutely critical for any agent to review before handling their requests.

We don't have any conditions available for checking the presence of text with those fields when using business rules, but how would you feel about setting up something through custom text org fields instead? With text fields in organizations, thankfully that opens up trigger conditions for string/word searches in addition to Present/Not Present; pretty handy.

Thanks again for posting about this, Ben.  Let us know if you need anything else!

Hey everyone, thank you for taking the time to provide us with this product feedback. We apologize for the delay on our end in providing you with a response to the feature request.

I work in managing our customer product feedback forums and have been in communication with the product team that owns this area. They noted the following: this is a great feature request and we have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

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I need the same functionality.
I need this trigger in order to add the organization notes as an internal comment to the ticket. The plan is that only there are organization notes than add the internal comment.