I really love the translation feature that allows us to automatically translate foreign language emails, but it's really useless if we don't have our replies auto-translated to the customer.
This is in place for messaging, but not supported on email. Is there a reason for this? Please please consider adding this!!
I agree with Marie. It's incomprehensible to me that messages external to Zendesk are translated, while our agents' reply messages are not. It would really be simpler if the translation were fully functional to simplify the work of our agents.
We (at Swifteq) launched Translate Conversations a while back to solve this problem: https://www.zendesk.com/marketplace/apps/support/989146/translate-conversations/
It's super simple and affordable, plus it allows you to customize the translation with a glossary and fine-tune your company tone.
Hi,
Are we mandatory to create an account on Swifteq to use the tool on Zendesk ?
Thanks,
Anthony Roda
Good news! We just released the EAP: https://support.zendesk.com/hc/en-us/community/posts/9849801846554-Overview-Details-AI-translations-for-ticket-conversations-EAP
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