Possible to edit "submit a request" page? | The place for Zendesk users to come together and share
Skip to main content
Feedback submitted

Possible to edit "submit a request" page?

Related products:Support
  • March 23, 2023
  • 1 reply
  • 1 view
K81

hey all, could I get some help on this? 

1) Can the submit a request (here) button be edited to link to a different website instead? We intend to funnel users into our website instead of creating a ticket on Zendesk.

2) Is it possible to edit the contents of the submit a request page (here)? The intention here is to remove the text and inform users to head over to our own website.

Thanks.

    1 reply

    Pulkit12
    • Pulkit12
    • Newcomer
    • March 23, 2023

    Hi K

    Please, follow the below steps 

    For Point 1 

    1.1 Go to the Header.hbs file and search for the following class "submit-a-request".

    1.2 After getting the targetted class now replace the content inside the "li" tag with the current one 

    <a href="URL Where you want user to redirect on click" class="submit-a-request"> Submit a Request </a>

    Below is the screenshot for the same

     

    For Point 2

    2.1 Go to the new_request_page.hbs file and remove the code as shown in the below screenshot with the content you need to show 

    Let me know if it solves your issue 

     

    Thank You 

    Pulkit

    Team Diziana

      Terms & ConditionsCookie settingsAccessibility statement