Submitting this product feedback to propose a new feature related to Zendesk Talk phone lines. When Omnichannel Routing is enabled and a customer calls the support phone line, a Zendesk ticket is automatically created for that interaction. It would be highly beneficial if the system could announce the corresponding Ticket ID to the customer during the call, ensuring they immediately receive a reference number for their case.
Ideally, this feature would include configuration options that allow us to choose the voice used to deliver the message - such as selecting a male or female voice, choosing different accents, and specifying the language.
This functionality would improve transparency for our customers and streamline our support process.
