Product Feedback: Hyperlinks in Messaging greetings | The place for Zendesk users to come together and share
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Atanas
Atanas
Contributor
February 5, 2024
Accepted

Product Feedback: Hyperlinks in Messaging greetings

Related products:Chat/Messaging
  • February 5, 2024
  • 2 replies
  • 15 views

Hello Team,

While setting up Messaging greetings today (Admin Center > Messaging > Responses), we have noticed that there is no option to insert hyperlinks. Affected people are admins and end-users in the process.

This would be extremely useful to set up for our customers especially while in non-working hours since we can add useful links for self-serving. 

We were affected by this today when we attempted to insert a link to our Help Center.

Workaround for the time being is to just paste entire link in the response, however this creates unnecessary clutter and appears unprofessional. 

It will be amazing if we can see this functionality added to the Responses and will be of great convenience for both admins and end-users.

      2 replies

      Shawna James
      Shawna JamesCommunity Manager
      Community Manager
      February 6, 2024
      Hey Atanas,
       
      Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
        W
        Will PoonProduct Manager
        Product Manager
        October 4, 2024

        Hi Atanas, 

         

        Thanks for your feedback, this is a feature we are actively looking to add into messaging in 2025. 

         

        I'll update this thread when we have more information and timings.

         

        Thanks,

         

        Will

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