I’d like to share product feedback regarding the management of Web Widgets in Zendesk when multiple brands are configured.
In an instance with several brands, if one of the brands becomes deprecated or is no longer in use, there is currently no way to remove or deactivate the associated Web Widget from the Admin Center. The widget for the deprecated brand remains visible in the list of web widgets, even though the brand itself is no longer active. This creates unnecessary clutter and can cause confusion for administrators who are maintaining the account.
In some scenarios, a deprecated brand may still need to handle requests through channels such as email or phone, without requiring a Web Widget (Messaging). For these cases, having granular control to remove or disable only the widget - while keeping other channels active - would be extremely valuable.
It would be extremely helpful to have the ability to fully remove or archive Web Widgets tied to deprecated brands, ensuring the Admin Center reflects only active and relevant configurations.
Adding this capability would significantly improve overall account organization and reduce confusion for administrators managing multi‑brand environments.
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!