Hi Team,
Following the recent release of the Spelling and Grammar Checker, we'd like to request a shared/global dictionary feature. Currently, the dictionary appears to be user-specific, which creates challenges for our team working in a specialized industry with distinct terminology. This affects all agents and new team members across our organization.
Without a shared dictionary, industry-specific terms are flagged as errors for every new user, creating friction and inconsistency. This prevents the team from benefiting from established vocabulary without manual, individual setup.
We currently have no effective workaround — each user must individually add specialized terms to their own dictionary, resulting in duplicated effort across the team.
We would like the ability for a dedicated member to maintain a shared or global dictionary that is automatically applied across all users. Ideally, this dedicated member (can be Admins or other members with role permissions) could add, edit, or remove terms centrally, ensuring the entire team works from the same validated vocabulary from day one.