Read only ticket field for agents

We use the Hide Ticket fields app for fields where we do not want the agent to update a value, but ideally we would like these hidden fields to instead be read-only for and visible to agents.

In addition, we sync user data into Zendesk, which should not be editable in Zendesk as it's not the system of record.

> +1 for this - specifically for fields populated by an integration.

This! We have many fields that are populated by integrations (which is necessary to pipe data into Zendesk Explore and other BI tools) that we don't want agents to be able to edit. Is there any advice that a Zendesk expert can provide for that usecase in the current product?

I've run into this as well - we have a lot of fields populated by middleware (Zapier) or by triggers. While I think this feature request is super valuable, we have found a workaround for this in the meantime:

We added the ZD Ticket Field Manager and set some of these fields to read-only using the 'Read Only Form Fields' or 'Hidden form fields' depending on the use case.  That prevents those fields from being edited by agents as we want. For some of these we also allowed certain groups to edit the fields just for the extra flexibility. I hope that helps! 

+1 this feature is badly needed

+1 We need this to protect critical data evaluated via triggers based on other input fields. Allowing these 'protected' fields to be edited breaks the integrity of the ticket data.

Hi,

Is there any update on this feature? Would also be happy to have this functionality! Thanks.

Hi, +1 here as well

This is necessary +1

Hello,  This is necessary +2

This is a must!