Reddit has become a very active place for us now where conversations are occurring around our products on a more technical level and we find the community there is becoming even more important than any of our other social media platforms. Are there plans to have some integration in the future? If not I think it is something important to consider. It can be pulled in just like Facebook Post with a simple API hook and comments can be attached to that ticket the same way we currently deal with facebook post.
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Reddit Integration for Zendesk
Hi Bilal,
I agree completely! We have a conversation going on this over here:
https://support.zendesk.com/hc/en-us/community/posts/4408867933978-Reddit-Integration-for-Zendesk
Feel free to join us and let your voice be heard.
- Employee
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, February 14th, at 7:00 PM CT/ Thursday February 15th, at 12:00 PM AEST for our PM Roundtable on Posts in Social Channels.
There will be a presentation and an open discussion on what is and isn’t working for you in this focus area of Zendesk and whats coming next in our Social Spaces. So please bring your questions, concerns, and feedback because we want to hear from you! The link to register can be found here.
- Employee
Thank you so much for providing feedback on this area!In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable on Posts in Social Channels.
Please find the deck and recording in the follow up article here. Thank you again for your feedback and for being a valuable Zendesk Customer.
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