Summary
Make it easy and safe to migrate configurations in AI Agents Advanced from one agent to another, such as promoting tested changes from a sandbox agent to production.
Problem
Copying dialogs or use-cases between AI Agents is currently unreliable. References like field IDs, group IDs, tags, variables, and links between dialogs, flows, and templates often break—especially across different Zendesk instances. Issues are not always clearly flagged, leading to silent failures and manual rework.
Proposed Solution
Introduce a built-in migration feature for AI Agents Advanced that:
- Validates all dependencies before and after migration
- Clearly highlights missing or incompatible references
- Automatically maps or resolves IDs and references where possible
- Ensures configurations are migrated in a fully functional state
Business Impact
Reduces deployment risk, saves time, and increases confidence when moving from test to production or reusing AI Agent configurations across environments.
