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Maggie11
March 30, 2021
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Reporting on Gather in Explore

Related products:Analytics
  • March 30, 2021
  • 10 replies
  • 43 views

It would be really helpful if we could report on Gather in Explore like we can for Support and Guide. I currently have to use Google Analytics and Zendesk APIs to get these numbers for our reporting. For me it would be most beneficial to be able to see the following data:

  • Views of posts (count and who; by date range)
  • Follows of topics (count and who; by date range)
  • Count of posts by date range
  • Count of comments by date range

While this is the data that I pull each month using the APIs and Google analytics, there are lots of other data points in Gather that would probably be beneficial. For Explore to really be the robust reporting tool that it is touted as, it should be able to report on both Guide and Gather very similarly as it does Support - by user, topic, organization, etc. But please start by at least adding the basics that I have bulleted above. 

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      10 replies

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      Michael71
      April 9, 2021

      Championing this along with @Maggie St. Clair because we DESPERATELY need this at Brandwatch too!

      Here's my reply to another post outlining the metrics we need: https://support.zendesk.com/hc/en-us/community/posts/360042658314-Gather-reporting-in-Explore 

        Ryan15
        Ryan15
        April 12, 2021

        Gather reporting is also needed in our environment as well! It currently is a very manual process of compiling data in spreadsheets.

        Ron14
        Ron14
        October 20, 2021

        I agree! We are rolling out our Community and really need reporting ability on this as well. 

          Orsolya Forster
          Orsolya ForsterProduct Manager
          Product Manager
          October 20, 2021

          Hi @maggie11 and everybody here,

          I agree that our current reporting on community is quite limited, and happy to share the news that the community dataset and dashboard is planned to be rolled out in Q1 next year. 
          In this thread you can follow the recent updates regarding the release.
          Cheers!

          M
          Maggie11Author
          October 20, 2021

          Thanks for the update, @orsolya This is great news! 

          R
          Rachael14
          February 16, 2022

          I am also looking for better reporting in Gather!  When will this be available?  How can I use Google Analytics and API to pull stats on Views, posts, comments, likes, etc?

          Dave12
          Dave12Employee
          Employee
          February 17, 2022
          Hi Rachael, 
           
          Welcome to the community? As product manager Orsolya Forster says in thius related thread, community analytics are expected to be released by the end of this quarter: Gather reporting in Explore. 
           
          We'll be able to share exactly what will be included once we announce the release. Thanks for your patience! 
          Robert58
          Robert58
          February 24, 2022

          So happy to hear this as we need to show the analytics for all weekly reports and also to see engagement. This will help us with the gamification of the community. 

          Orsolya Forster
          Orsolya ForsterProduct Manager
          Product Manager
          May 30, 2022

          Happy to share that we rolled out the community dashboard and dataset in Explore. For more details, you can check the announcement. With this note, I'm marking this thread "Complete".

          Cheers!

          Phoebe12
          Phoebe12
          May 30, 2022

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