Request for API Access to Generative Search Feature | The place for Zendesk users to come together and share
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juan.amezaga
juan.amezaga
June 27, 2025
Parked

Request for API Access to Generative Search Feature

Related products:Knowledge
  • June 27, 2025
  • 6 replies
  • 67 views

Hi,
We are currently exploring the use of Zendesk's generative AI search capabilities within our Help Center and are highly interested in integrating this feature into our custom workflows and applications.

 

However, we’ve discovered that there is currently no public API or documented method to interact programmatically with the generative search endpoint (/generative_answers.json), particularly due to the need for the contents_data parameter, which is dynamically generated.

 

We would like to request the following:

  1. API availability for generating or retrieving contents_data so that we can use the generative search feature outside the default Zendesk UI.
  2. Inclusion of this functionality in the API roadmap, either as part of Copilot or as a standalone feature.
  3. Access to any beta program or developer preview if this feature is being explored internally.

Having this API would significantly increase the flexibility and automation possibilities for teams aiming to deliver enhanced AI-powered support experiences.

    6 replies

    Dan Dillenbeck
    Dan DillenbeckProduct Manager
    Product Manager
    June 30, 2025
    Hey juan.amezaga,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
      D
      DM50
      December 16, 2025

      yes, it is much needed

      Fabian21
      Fabian21
      Newcomer
      April 28, 2026

      This is very much needed also for efforts to optimize content for AI generated answers.

      Shawna James
      Shawna JamesCommunity Manager
      Community Manager
      July 28, 2026
      Updated idea statusFeedback submitted→Under review
      Tetiana Gron
      Tetiana GronProduct Manager
      Product Manager
      August 7, 2026

      Hi ​@juan.amezaga,

      Thank you for taking the time to share this. After reviewing with the team, we've decided not to prioritize this because it doesn't align with our platform strategy. Thank you. 

       

      Tetiana Gron
      Tetiana GronProduct Manager
      Product Manager
      August 7, 2026
      Updated idea statusUnder review→Parked
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