Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue
Zendesk have recently launched an app for Workday. It would be great to have a similar app for SuccessFactors, as our agents are frequently going between the systems.
What problem do you see this solving?
To improve agent efficiency by getting the necessary information directly in Zendesk instead of going between the different systems.
Are you currently using a workaround to solve this problem?
We have added several custom user fields to help workaround this.
What would be your ideal solution to this problem?
A similar app to what you have created for Workday.
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!