Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
When you have a Problem ticket, you can click into the Incidents window to see all of the related Incidents to the Problem. We would like the ability to change the columns showing in that window (Ex: add the organization column so we can easily see where the tickets are sourcing from).
What problem do you see this solving? (1-2 sentences)
This would save our team leads time by being able to quickly gather relavant information rather than needing to click into each ticket.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This is only an issue when we get Problem tickets. I would say maybe 1-2x month.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Yes, we are clicking into each ticket to find the information we need and putting it down somewhere else so we can compare tickets.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
We would like the Incidents view to function as a regular view with the ability to update the columns, sort, and group. Totally fine if it is only accessible via admin.
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!