As with most people, testing layouts in Dashboard is very much trial and error, but the current version doesn't allow you "revert to last published state" and the unpublished changes in editor message is permanently pinned to the top.
There doesn't appear to be a way of reverting to last published state, and hiting edit takes you back to the edited test version.
This needs to be a feature that's possible for the Explore app to be useful.
Hi guys,
I'm just chiming in to emphasize how important I think this subject is. I do not regard this as a feature request. To not be able to undo is more like a bug, in my opinion.
Best regards from another victim of the horrendous automatic re-organizing button. :-)
Just +1'ing here, ruined hours of work after giving the "automatic re-organizing" button a try.
And +1, that being reminded that my edits are unpublished just throws salt in the wound. I would argue they are very published.
Would love to hear there's been an update and I just don't know where to find it.
Totally onboard with this proposal!!
Undo is a Must especially when you give an option of Automatic Re-Organize, which screws the widgets. All the 30+ widgets are now screwed when I click Edit on one of the dashboards.
Please add this feature ASAP! Not my area of expertise, so sorry if this is a stupid question. But since you already have a copy of the previously 'Published' version why can't you load that version into the editor when someone clicks a 'Discard' or 'Revert' button?
Please add this feature. I rearranged the widgets and now have to spend hours manually recentering things because there's no simple "discard" feature.
+1. Undo broke my filter boxes to somehow render as entirely transparent and I can't just discard my changes... now I have to throw out the filters I put in and put them back one by one from scratch. I was very surprised to find that there was no "discard changes" or "close without saving" option!
I also want to point out that this is inconsistent with query behavior: if you exit out from the query editor without saving, it asks you if you want to discard your changes or save. If you exit out from a dashboard, it keeps all unpublished changes without user input.
My colleagues built a report and I had a play around in it just seeing what Explore could do. I didn't save my changes. Little did I know they were auto-saving. Now that I actually need to edit the report I'm unable to because every time I try to it says there are unpublished changes in the editor and I don't want to publish whatever I mucked around with when I was just testing functionality.
Agree with what someone argued above that this seems more like a bug than a feature request.
I agree with the above, this is extremely frustrating. It's been over a year. Any update on this feature? I waste more time trying to "fix" a change I made, that didn't work as intended. Please move this feature to the top of your Product Roadmap... If there is a "workaround", I would appreciate if someone could share. TIA!
This seems to be a pretty critical feature as the "unpublished changes in editor" seems to appear even if you haven't made any changes but just gone in to check something. It makes me worry that I've changed something by mistake but I know I'll just have to go ahead an publish regardless as there is no choice...
Agree to all above and I appreciate the difficulty of adding versioning or detailed undo. But 'revert to published version' should not be extremely hard and would help a bunch of us
I found this very frustrating as well. IMO this should be prioritized as a bug fix rather than a new feature request. Not being able to edit the current version of a dashboard can be pretty crippling if someone has been testing things.
Adding more support for this request. Very surprising that the system can recognize the current version of a dashboard and recognize un-published changes, but can't discard them.
Every file/query/dashboard-editing solution I've used has had this ability, so it's shocking to see that Zendesk is treating it as a "feature" to be prioritized at some point in the future rather than a base-line necessity to be corrected as soon as possible.
This needs to be addressed ASAP. I see it has been over a year since first reported. Roadmap? How about a timeline?
+1 Definitely a bug not feature. Lost a lot of time because of this. I guess Zendesk customers' time isn't as valuable as the Zendesk Devs ;)
Is there any update to this feature? I clicked the "auto-arrange" button and have about 3 hours of work waiting for me if I were to publish these changes :( Hoping Zendesk can delete from backend or something
+1 Hello - Are there any updates to this or any sort of ETA?
Adding another voice to say how critical this is. I clicked the wrong button and I think now I will spend the afternoon redoing my dashboard. I can't make any further changes until I get back to baseline, and since there is no revert option I have to do it by hand. I would like to see this fixed asap.
Zendesk team, I love your product overall. And I really like Explore. But this is ridiculous. Not being able to jettison unpublished changes is just absurd. And the fact that this has been an open problem for over a year now, if not longer, just makes it so much worse.
Some of us depend on the dashboards in Explore to get anything done. Not being able to delete any unpublished changes means that the slightest screwup means you can never edit the dashboard again. You can't even clone it to fix it since the cloned version is based off the one in the editor, even though that one isn't published. If nothing else, cloning should only use the _published_ dashboard, since that's the one being used.
It's been over a year since the last Zendesk response to this request. This seems common sense because clicking on anything in the editor results in the system thinking there are changes that have been made. I don't know what changes have actually been done because what it considers a change is so simplistic.
For almost a year now, not able to publish the changes and my dashboard is a mess. Now I have to spend a lot of time rearranging my dashboard.
Is there any ETA yet for this feature? I used the automatic re-organize button and I assumed this widget would keep my widgets at a size where you could actually see the data, but unfortunately it just shrunk all of the widgets to a tiny size and none of the queries are actually visible. I'm now faced with editing each widget by hand which is a huge amount of work :(
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