As with most people, testing layouts in Dashboard is very much trial and error, but the current version doesn't allow you "revert to last published state" and the unpublished changes in editor message is permanently pinned to the top.
There doesn't appear to be a way of reverting to last published state, and hiting edit takes you back to the edited test version.
This needs to be a feature that's possible for the Explore app to be useful.
I would like to also request this feature. It's very hard to test new layouts for a dashboard when adding a new query to it and being unable to refresh/restart if what is being tested isn't working and is drastically different from the original.
Is this feature updated? i have been looking for edit option for dashboard but unfortunately can not apply any changes.
+1 this simple yet important update that would help anyone who builds dashboards. I frequently find myself noodling in a dashboard and then the next time I open it I am told that there are unsaved changes. I would like to know, what are the changes compared to the current saved state before I blindly hit save and save over my dashboard.
Please consider including a "revert to last published state" option in Explore to prevent this. Or, allow a feature to show what changes have been made when compared with the last saved state.
@Walter Bellante This was on the roadmap one year ago - what's the status today?
This is critical, especially because of how unintuitive and buggy Explore is, generally; it's impossible to edit dashboards without trying things out and making experimental changes, some of which may need to be reverted. Having unintended changes or failed tests in the editor makes it impossible to move forward on anything else.
An item that I saw come up that has since vanished. We're still waiting.
Let Me Discard Dashboard Changes by CJ Johnson
When a Dashboard is opened in edit mode, all changes are saved instantly, and a little thing pops up telling you that you have changes you should publish. I want a "Discard changes" button offered as well.
Use Case 1: Explore constantly pops up saying that you've changed the Dashboard when you haven't made changes, like when you've selected a query with your mouse, but not altered anything in anyway. This is alarming, especially because edit mode is the only way to get a link to a query on a Dashboard, and you may panic that you've altered an important Dashboard just trying to get a query name. Being able to "discard changes" would give you the ability to leave the Dashboard as it was.
Use Case 2: You want to make your Dashboard look really nice, and play with the fonts, colors, etc. There's undo, but there's no real "save" besides publishing when you get something to where you want. If I want to mess with font colors and text boxes, and then go "nah actually it was better before", I'll need to hit undo a whole bunch of times and I won't know when to stop to have it be at the "Published state". It will just say there are changes to be published no matter what. Being able to discard changes, would let me roll back by my experimenting cleanly.
Use Case 3:
You need to add a query to a widely circulated Dashboard. You open it, and it looks like terrible, someone must've tried to adjust the font colors and text boxes and not hit undo a bunch of times. They didn't publish the changes, but the undo button won't work for you. Now you cannot publish your change, without publishing what they did, or manually resetting their changes with the live Dashboard as reference. Being able to discard the changes, and know you were adding your change to the last Published version of the Dashboard, would be much nicer.
Adding my voice to the chorus of users requesting this feature. If you use the back arrow on your browser or just close the tab, the changes seem to stick!
The ability to discard unpublished changes should be considered one of the most basic elements of any WYSIWYG editor. The decision even to make changes in the editor auto-save and be irreversible if you're not in the same browsing session as the initial change, without user ability to turn it off, is positively asinine in the first place. But, if that's the product decision they're sticking with then they should at least make a "discard all unpublished changes" option. I don't need to go over the use cases, they've all been covered by the numerous posters above, but I certainly hope there are vast improvements to many aspects of this currently-abysmal, barely-usable product called Explore.
What is the update from Product Management team on this front? Looks like a PM responded over a year ago, that this thread is going to be invaluable to research....however, teams' frustration level and data inaccuracies and lost FTE to supporting is more than research, so would love to have a sense of when any kind of fix or workaround could be communicated here. This doesn't seem like a feature gap but more so a bug related to the "Undo" function that has gone unaddressed.
+1, very frustrating that one cannot discard unpublished changes. It has been 2 years, are there any updates on this?
Yeah if Zendesk wants Explore to actually be useable in a corporate environment, basic features like discarding unsaved changes need to be present. +1 for getting this implemented.
+1 for this fix / feature ASAP. Somehow I just deleted all of my report's filters (without even pressing the delete key?). They just... disappeared! No, they are not a hidden widget. Can't undo it, so I have to completely redo all of my filters and bookmarks...
The first comment on this and request was made in Dec 2019 and we are now in June 2022 and still this simple feature/capability does not exist. It is very painful to not have an Undo and clear what is in the Editor so that you can just forget about the changes that you have not yet published.This ability exists in more reporting tools. When can we expect this feature. I see a Product Manager comment back in July 2020 and no further official comment.
Thank you.
Another head scratcher here Zendesk. How is this still not implemented? These are the sorts of things that make it very hard for me to wholeheartedly recommend Zendesk.
Hello - Any update on this enhancement and/ or fix? Not being able to revert to a previous version makes Explorer quite difficult to work with. Thanks~
How has this been open for 3 years and still not fixed. I tried your "automatically reorganise widgets" feature, which totally broke my dashboard and now it won't undo and I'm completely stuck and looks like my only option is to start again. Your products are seriously expensive but simple features are broken.
Just accidentally deleted all of my filters AGAIN, with no explanation, and no ability to effectively edit-undo.
@Walter Bellante How is this feature dead in the water for the last 3 years?
@rohan13 @justin43 Very frustrating, I can relate!!
I mistakenly began deleting things from the wrong dashboard tab and had to rebuild a big chunk of that tab. What got me was that no matter which tab you're on when you click "Edit" you end up at the first tab. It doesn't matter how many times I do this, I sometimes forget, because that's just so unintuitive. I've also run into some big issues when attempting to use the "undo" function. It usually just makes a random widget disappear from the dashboard rather than undoing the previous action.
So not only can we not revert to the previous published state but there are various features (for lack of a better term) that create situations where such an ability to revert would be greatly beneficial. Oh well.
Unfortunately, it seems like Zendesk is not making any changes to this editor and is putting all their changes in the "new" Dashboard editor. The New Dashboard editor is even worse for this situation, as it proactively saves every single change made, so there's never any message about unpublished changes. You can now compare unpublished vs published versions, but there's still no way to abandon changes and keep the Published version.
Good point @cj95, def not going to see any improvements to the original editor with the new dashboard in development. Would be great if they could release a new product/feature that is better than its predecessor.
It's a bit ridiculous that there is no functional Undo button and no way to roll back changes despite years of users asking for this very basic Internet 1.0 feature.
When you combine this with how Zendesk Explore likes to randomly delete widgets, or in my case today deleting ALL of my widgets on a report, without any way to undo the change.
How is this still not fixed? Do we need to complain about this on Twitter to get someone's attention? This really should be a basic feature. Obviously, the data exists because the published copy has the correct configuration. I assume there is an XML file that could just be taken from the published report and have it overwritten to the unpublished dashboard.
Hi everyone,
we've read your comments and understand there are different unexpected behaviors you would like us to address. I will try to capture them to the best of my understanding and provide an update/solution for each of them:
Let me know if there are other behaviors I haven’t captured in this post.
Thanks,
Walter
@walter11 The beta Dashboard is no where near ready to be used as a full replacement for the old method. Bookmarks for example, are not available. Additionally, I have something like 50+ dashboards that I cannot migrate and just change the link and format for everyone. We really need these features available in the supported version of the Dashboard builder. Are you planning to force everyone to mass migrate all reporting to this new builder in the future? I'm concerned that we've poured literally hundreds of hours into building Dashboards on the supported builder, and there seems to be a complete halt to future features for it, including fixes to bugs.
+1 This must be considered a bug fix rather than a roadmap feature. While making bulk changes to a dashboard a report was deleted and the Undo function only goes back so far. There is no solution to this currently.
Very surprised to have not run into this sooner, but this really makes editing dashboards a "walking on eggshells" situation. I made some edits that I'm not satisfied with and definitely don't want to publish, but I'm stuck now and am not sure what to do. I'm forever stuck in this version of edits and can't revert back to the state that is currently published.
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