The Talk application is very basic. At the moment you can only turn the volume up or down, but it would be nice to have several options as a ringtone.
Feedback submitted
Ringing tone
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- Employee
Hello,
Thank you for your question.
-In 2023, we are currently prioritising resources to allow for a team lead to change the incoming ringtone (for all agents using a line)
-In 2024 we will be overhauling our call console which will include ringtone customization (i.e., agent can change their ringtone and volume)
Thanks for your patience.
Sean
Hi Sean, are there any additional changes to be made in 2024? This one issue is for changing the incoming ringtone. Our team would very much like this too, however we have noticed that there seems to be a sound volume issue with both the incoming ring and the incoming call volume. The volume is very low and requires agents to set windows sound to at or near 100% for incoming calls. However this makes the sounds on the rest of the computer very loud. We then also noticed when making an outgoing call that the sound must be turned way down to 40-60%. So it would seem the incoming ring, mic and call volume is not configured the same as the outgoing calls. The Outgoing works as expected, its too bad most of our calls are incoming so we often have to fight with the volume levels for ZenDesk.
Hello, is there any progress or news on this? The ringtone itself is fine, however we are struggling with the volume of the sound Zendesk makes during an outgoing call.
I haven't noticed any changes in the ringtone customization for agents and/or admins.
- Product Manager
Hi folks, we have an older post with lots of comments about this, so we will be closing this one.
Just so you know, though, we are trying to prioritise this in 2026, and as soon as we have more news, we will update that post.
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