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Ringtone Effecting My Colleague

Related products:Support
  • June 13, 2024
  • 3 replies
  • 27 views

Jake14

Hi there,

 

I am a team manager for a company called The Keyholding Company. We work use your company for calls and emails but my department primarily deal with phone calls.

 

One of my colleagues struggles with ADHD and the ringtone is finds that the ring tone really grates on him. As far as I understand, it is not possible for us to change the ringtone currently. This has been an issue for him him for along time so I am really hoping you can give me an estimated time of when this feature will be added?

 

I look forward to hearing from you.

 

Kind regards,

 

Jake Robins

3 replies

Shawna James
  • Community Manager
  • June 14, 2024
Hey Jake,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

  • March 14, 2025

An option to change the default ring tone would be immensely appreciated.


Widson Reis
  • Product Manager
  • July 10, 2026

Hi, thanks for all the feedback in this post.

I wanted to inform you that we've just announced the ability to change the ringtone. Here's the official announcement:

https://support.zendesk.com/hc/en-us/articles/10994005896602-Announcing-new-ringtones-for-Voice