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Sales Triggers - we want your feedback!

Related products:Sell
  • April 6, 2022
  • 31 replies
  • 22 views

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31 replies

Wesley11
  • June 19, 2023

Hey @jakub14 , following up again. Are there any updates on the road map for Sell trigger conditions?


  • July 17, 2023

@jakub14

I would like to see Sequence triggers added. If I change the stage of a deal to "sent a quote" I'd like for that deal to automatically enrolled in a sequence that I have set up to send automatic follow-up emails. 


Kate21
  • September 5, 2023

A trigger to enable the contact owner to be updated to the deal owner. Part way through our sales process we need to change the deal owner to a role with limited permissions. It would be useful if we could trigger the contact owner to change at the same time. We are currently doing this manually. 

Thank you


  • September 25, 2023

Hihi, would like to request for the following Sales trigger actions: Adding of collaborator and sending out emails with information pulled from Deals.

This is because there are certain deals that require follow up action from other teams and having an automated email sent with relevant information from the deals would increase efficiency and reduce human error from copy and pasting.


David231
  • August 27, 2024

I am quite surprised by the limited features offered by Zendesk Sell in this area. The first message in this topic is 2 years old, and currently, only one event is supported, not to mention the lack of webhook support.


  • September 19, 2024

I am really disheartened to read all the posts here and the limited ability that triggers has. This function is two years old and STILL only has triggers for deals. I feel like Zendesk updates the Sell arm of the programs the least out of all the others. I feel like triggers needs to get some fucus, as it has such huge potential to make navigating Zendesk easier. For example, if there was a trigger for when a customer status changes, that would be helpful.