Feature Request Summary:
We would like to have separate methods of end-user sign-ins for each brand.
Description/Use Cases:
Allows our employees to log in with SSO in our district's intranet. We also have a public site that allows anonymous ticket submission, but they cannot log in and check their ticket status because it prompts the SSO instead of the Zendesk login.
The business impact of limitations or missing features:
We have enabled the SSO and Zendesk login for all of our Zendesk, but now employees are confused because they do not log in with Zendesk, they log in with the SSO, and the end-user will not be able to log in with the SSO. Unfortunately, our end-users will get discouraged to enter a ticket which will slow down workflow of tickets coming into the system.
Other necessary information or resources:
We need the ability to customize the login options based on Brands to avoid confusion and maximize the workflow of tickets.
