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Side Conversation via Microsoft Teams - Macro

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  • December 31, 2023
  • 7 replies
  • 43 views
Michael31
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Hello everyone!

We discovered that there is no ability to auto-populate information to a side conversation via Microsoft Teams in Macros.

The only options are per - Using macros to start side conversation:

  • Side conversation via email
  • Side conversation via Slack
  • Side conversation via child ticket

Please consider adding the ability for Microsoft Teams side conversation via a macro.

Thanks!

 

    7 replies

    T
    • Tara McCannProduct Manager
    • Product Manager
    • January 3, 2024
    Hey Michael, 
     
    Thank you for taking the time to provide us with your feedback. 
     
    This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
    M
    • Megan22
    • January 12, 2024

    Hi @tara15

    Can the 8 upvotes in this thread be added to this page's upvote to demonstrate a more accurate representation of this support feature request?

    Shawna James
    • Shawna JamesCommunity Manager
    • Community Manager
    • January 17, 2024
    Hey Megan, thanks for your question! Product feedback from across the help center is taken into consideration and reviewed by our PM's. We appreciate you flagging this thread and sharing your interest in this feature request. 
      Salvador Vazquez

      Hi Michael,

      Thank you for taking the time to provide this feedback. There are no current plans for this enhancement to macros at this point but we will take this into consideration as we continue to plan out our roadmaps. 

      C
      • Crlll
      • October 24, 2024

      Hi Zendesk Team,


      Agreed! This would be super helpful! The side conversations are amazing for coordinating with other teams over “Teams” and storing all the information on the ticket, but we require specific templates to be used to work with those teams. Using Macros in this space would allow us to populate the template while starting the conversation.

       

      Best,

      Crlll

      R
      • Robin14
      • December 11, 2024

      I really need a Macro so that my team can communicate the same way every time through Teams. Without the macro, I'm getting all sorts of haphazard Teams posts. Missing information, missing carriage returns, no uniformity despite having a jobaid that instructs how to correctly do this.

        L
        • Lee23Employee
        • Employee
        • April 2, 2025

        Upon searching for a workaround, a colleague of mine forwarded me the suggestion below to create a macro to send an email to the email address associated with the desire MS Teams channel.

        Unfortunately, I can't confirm if this as I received an undeliverable error message which may be due to how our MS Teams account is setup. YMMV & good luck!

        I wonder if you could get it into teams using an email gateway?
        1. Sending Emails to Teams Channels:
         

        • You can send emails to a specific channel in Teams by using the channel’s email address, which can be obtained by going to the channel, selecting “More options,” and then “Get email address”.
        • Once an email is sent to a channel, anyone in the channel can reply to it, starting a conversation within Teams.
        • You can restrict who can send email to a channel, by going to the channel, selecting “More options” > “Get email address”, and then select the advanced settings link.
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