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Spelling and grammar checker - global option to disable the feature is missing

Related products:Support
  • February 10, 2026
  • 7 replies
  • 7 views
Ed97

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. 

 

The spelling checker might be a useful addition for many, but admins should be able to enable or disable it globally.

 

What problem do you see this solving? 

 

A global switch to enable or disable the feature would stop the internal spelling checker from interfering with our system-wide 3rd-party solution.
Currently, it always runs in the background without an option to disable it globally.  The "disable" option is only per ticket.

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? 

 

The issue is present for every agent and every ticket. 

 

Are you currently using a workaround to solve this problem? (If yes, please explain) 

 

The workaround is to instruct every agent to go into the settings and disable the individual options for spelling, grammar, and style guide to stop the built-in checker from interfering with the external solution. 

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

 

Please add an option in the Admin Center to allow admins to disable this feature globally.

    7 replies

    Emily31
    • Emily31Product Manager
    • Product Manager
    • February 11, 2026
    Hi Ed! Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
     
      JJ3011
      • JJ3011
      • February 11, 2026

      For some reason I just saw this for the first time today, as it took over my third party system wide solution. There needs to be an option to disable it per tech or globally disable it. It's confusing now to have it mixed with other solutions. 

        L
        • Luke16
        • February 12, 2026

        This feature is textbook platform decay. False feedback all over the place, introduced with no warning, no public documentation, turns itself back on even after agents have explicitly turned it off, no global toggle, horrible for bilingual agents. This interruption in workflow actively slows down our agents. Worse still is there's no information online about how these suggestions are being generated: is this local? A third party LLM? Where is the data being processed? Why is the data being processed without administrator opt-in?

         

        Please prioritise this request. It should've been opt-in to start with.

          K
          • Kelly11
          • Newcomer
          • February 12, 2026

          It looks to be Grammarly that's been built in. Not a bad feature to have, but I agree there needs to be global settings in admin center rather than leaving it up to the agent. We've been waiting years to have a native spelling and grammar checker in Zendesk, so I like the feature, but it needs admin settings to enable features we want/disable what we don't, along with a global company dictionary. Also, where is the punctuation checker? It seems to be good at caching commas, but other punctuation appears to be ignored, like forgotten periods, or if a period is used instead of a question mark. Good feature, just needs some refinement.

          J
          • Jake29
          • Newcomer
          • February 12, 2026

          This is beyond frustrating with no documentation or release information.

            Samir12
            • Samir12Product Manager
            • Product Manager
            • February 12, 2026
            Thank you for your feedback and for following up on this issue. We understand this has been a pain point, and I’m happy to share that our team is actively working on an admin center toggle. We expect the update to be available within the month. While we don’t commit to public deadlines due to the potential for unforeseen changes during development, I wanted to let you know that this is a priority and progress is underway.
             
            We truly appreciate you taking the time to share your feedback, and thank you for being valued Zendesk customers.
              Vancouver
              • Vancouver
              • Contributor
              • February 13, 2026

              I find it weird how there was almost no feedback or updates from Zendesk on the original request ticket for a Spellcheck, and suddenly it gets rolled out without global/administrator options. Many customers already have external solutions, other wouldn't like to enable agent-by-agent dictionaries. 

              This is the second recent case where an update has been rolled out without being thought through, like the removal of the 2FA Prompt. And previously, the removal of the option to search through Brands in the ticket field.

              As administrators, we should have control over these settings, instead of Zendesk forcing them upon us. And this control should come immediately after rolling out the feature, not weeks or months later.

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