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Strip signature from proactive texts

Related products:Voice
  • January 30, 2017
  • 23 replies
  • 58 views
L

When responding to reactive text messages the agent signature is stripped from the message. However, proactive messages do not strip the signature.

It would be nice if proactive text messages didn't require us to remove the agent signature so my agents could effortlessly move back and forth between proactive and reactive messaging.

I reached out to Zendesk's support about this and their explanation was that this is just a function of the product and recommended making this suggestion within the community.

From Zendesk support:

"A feature of inbound texts will strip the agent signature from the text. However, because you have to use a trigger for proactive texts, there's no way around excluding the signature. He also said he thinks your best option to work around this would be to apply signatures manually to ticket comments through a macro"

    This topic has been closed for replies.

    23 replies

    Z
    • Zoe16
    • May 9, 2017

    +1 for this! We're in healthcare so we have lengthy disclaimers at the end of each email that are getting added to the text and making it very hard for the recipient to read.

      A
      • Andy55
      • January 15, 2018

      the solution is simple, we need support for special SMS signature AND an ability to send direct SMS, who come up with a backward design to send text via proactive_text trigger? we need to be able to send SMS just like email -- directly.

        Sara43
        • Sara43
        • August 27, 2018

        We would need to send SMS without signatures as well

          J
          • Jordan40
          • November 29, 2018

          Can we simply not have a Text Signature?

           

            R
            • Rob51
            • December 5, 2018

            +1 I want a signature on my emails not my proactive texts.

              Casey31
              • Casey31
              • January 28, 2019

              I agree. I also don't think you should have to create a ticket to send out a pro-active text. There should be a simple drop down menu within the ticket where you can choose if you would like to send a text or email. Then it would be easy to automate the removal of the signature from pro-active texts. 

                Kelly34
                • Kelly34
                • March 5, 2019

                We also have a similar use case where we don't want our signatures included in a proactive SMS. Any updates from Zendesk on this?

                  D
                  • Debs12
                  • March 30, 2019

                  We also need to be able to send a text without the standard signature, but maybe replace with a short one.

                   

                    Hillary13
                    • Hillary13
                    • June 17, 2019

                    +1 We really hope removing signatures from proactive texts is in the works, this is a major flaw with the feature. 

                      S
                      • Sue18
                      • August 2, 2019

                      I'm very surprised this feature has not been implemented... Hopefully a solution is very soon

                        A
                        • Alex28
                        • December 10, 2019

                        Hi Zendesk.

                        What is the status on this feature request? Seems to be a simple one to implement. No signature on SMS messages. If you want a signature include it in a macro.

                          Sadie12
                          • Sadie12
                          • December 31, 2019

                          +1 When you're working mostly in email tickets, you don't want to use a macros as your signature for every ticket.  It's silly that signatures cannot be disabled for text messages.  

                          Flavio11
                          • Flavio11
                          • January 10, 2020

                          Not surprised to see another quite valid request stay without a response for 2+ years here... upvoting!

                          Kelsey22
                          • Kelsey22
                          • January 21, 2020

                          +1 It's stupid to have to add it onto every single email if we don't want it on text messages. Seems like a simple thing to fix!

                          H
                          • Hege11
                          • April 20, 2020

                          100% agree - sending a ticket as an sms should be a drop-down feature (and not some trigger setup) and allow no signature. 

                            B
                            • Bruce20
                            • August 19, 2020

                            I need this too !  Please add the ability to turn off signatures on pro-active texts !

                            P
                            • Paul122
                            • September 11, 2020

                            Is this completely not on the road map? Would be great if a product manager could weigh in.

                              Aya11
                              • Aya11
                              • October 16, 2020

                              +1 here too! We really need a feature that can remove both agent and account signatures from texts.

                              U
                              • Urszula
                              • November 23, 2020

                              yes, please, these signatures look hideous and completely unnecessary

                              Bridget12
                              • Bridget12
                              • December 16, 2020

                              +1 to this functionality!

                              Virginia13

                              This function would be VERY helpful.

                              O
                              • Otto11
                              • July 21, 2021

                              +1 from me too.

                              Carl McDowell

                              We now have this solution you can use to control the signature for SMS or your agents signature on a Ticket

                              How do I remove the agent signature from proactive outbound SMS messages?

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