On the agent dashboard --> Customers ... any customer who has had their account suspended shows "Suspended" beside the customer name.
I was wondering if the same thing could be applied at the "Organization" view of the "Customers" list?
Feedback submitted
Suspended customer in organization view
- Employee
Hi Kevin, and welcome to the community! That's not currently possible, so for visibility to our product team, I've moved your post over to our Feedback - Ticketing System (Support) topic.
+1
This should be implemented for consistency across Zendesk user views.
Zendesk already displays a Suspended label next to users in other areas such as customer lists, so the lack of the same indicator in Organization > Users feels like a clear UX gap.
Today, active and suspended users appear identically in the organization view, which makes user review slower and more error-prone. Agents and admins should be able to distinguish them at a glance.
Ideally, Organization > Users should not only show a clear Suspended label, but also support filtering for suspended and non-suspended users separately.
A similar request is here:
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