Talk integration with Support (mobile apps)

+1 Being "on call" frees me from being strapped to my laptop. I would generally answer a phone call while attending a ballgame.

If Talk was embedded in the mobile app I could take a call, service the ticket and get back to the ballgame.

Since I am not able to comment on the most visited post regarding this topic, I'll do it here. I can't believe your customers have been asking for this feature since 2017, that's 6 years now, and this feature, that is clearly a concern for a number of your customers, has not been developed yet. The last update on this topic was over a year ago and we still don't have any solutions for this issue. We were considering to move to a Suite plan to integrate all our support channels, but since the ability to answer on the go is such a critical part of our workflows and Zendesk doesn't provide any features to achieve this, we're reconsidering our options. Since you only understand money, think about how much money you're losing by delaying a solution to a problem, which should be a priority. 

+1 on this - we're about to spend $40K+ buying Dialpad as Zendesk Talk is lacking, mostly in the mobility space. Such a shame as we have Enterprise and would love to at least have a mobile app (either integrated within the current app or a separate one)

Hi, thanks for your feedback

Although we don't have a mobile Talk app, it is possible to forward calls to mobile. That perhaps, could cover part of your use case. In the meantime, we will keep working with the Mobile team on a potential mobile implementation of Talk.  

Thanks for the reply Widson. That forwarding to mobile alternative seems to be a standard response however not taking into account the call fwd fees borne by us, the fact that staff might have personal phones so would pay if we fwd'd an international call and lastly that fwd'ing to a mobile number limits your routing options beyond that point.

Anyway looking forward to seeing something develop in this space as we'd much rather drop the cash with Zendesk rather than a third-party.

Apologies Shawna & those following this thread. This comes up as a ticket for me (#12448349) under my requests, which kept setting itself to Waiting reply hence my incessant replies lol. All good now thanks, we ended up purchasing Dialpad on a 3yr contract to plug the gap.

I can't believe  it's been seven years of customers asking for this solution (see https://support.zendesk.com/hc/en-us/community/posts/4409222561562-Zendesk-Talk-Mobile-App) and we keep being directed to the forward calls to mobile solution.