Hey,
I am trying to add a trigger that could filter based on a period of time.
For example,
If a user has open more than X no. of tickets within the current month, do a specific action.
Any suggestions on how that can be achieved?
Parked
Trigger based on received period
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Unfortunately with Zendesk Triggers, or any business rule for that matter, it is not possible to fire based on the number of tickets you receive on a particular period of time. However, I do agree this would be a good feature to have. Thank you!