Triggers and automations on Whatsapp

Hi everyone.

Same here. My company has a WhatsApp number which is impossible to send offline message that we could send before migration to Agent Workspace. I don't know what to say to the partner because it worked before but now it doesn't. 

I did not find the way, on the weekend I manually send messages to WhatsApp users who write to us to send us the email address to contact them by email on Monday.

At least give us the option to send on weekends a different welcome message.

This is a very big problem to us.

Thanks.

Maria

Hi everyone, 

Wanted to drop an update on this post. 

• Autoresponders for social messaging channels can be used to communicate business hours and set response time expectations with the end-user. 
• Out of office triggers can also be used , if the business hours differ for particular teams
• CSAT collection is supported for social messaging channels
• Flow Builder is available for social messaging channels. The business hour condition can be used to set expectation and take the users to a different flow. 

We plan to continue to invest in Triggers and Automations for messaging channels, including WhatsApp. Please use this thread to discuss / comment and provide feedback. 

- Prakruti

Have a scenario. When the Agent accept incoming WhatsApp message, we want it to send an auto response to the end-user or customer on who will be assisting them which is assignee name. for example : "Good day Requester Name, my name is  Assignee Name and will be assisting you today". But on WhatsApp. Yes on email, SMS this feature is there because we do have email action, text user action but we do not have WhatsApp action where we can use these trigger. Please look into it this specifically for WhatsApp incoming messages triggers  

You can definitely do it using the WhatsApp Connector by Respira. You can either make a Macro that would send a WhatsApp templated message, or use a trigger that would be triggered when a message is created by WhatsApp channel.

I don´t think you can avoid the 24h limit by Facebook if you don´t use WhatsApp templated messages.

Send me an email if you want to see it live in a Zoom meeting.

Hi,

When the chat is will atribuit to agent (in my company, we dont use the accept functionality), we need to have an automatically sending about the enter agent on chat, but this is it will work only for when the chat is atribuit. That's possible?