Please give a quick overview of your product feature request or feedback and note who in your organization is affected by this issue [ex. agents, admins, customers, etc.] (2-3 sentences)
We are piloting the Knowledge Copilot feature, and I could not scroll up to see the conversation history. I have a video of the issue but it doesn’t look like I can add it here.
What problem do you see this solving? (1-2 sentences)
I could not scroll back to view the article update recommendations.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This is the first time we are piloting the AI Knowledge feature.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
No
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
If I could scroll up to see the conversation.