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January 14, 2020
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Views limitation

Related products:Support
  • January 14, 2020
  • 138 replies
  • 411 views

It would be amazing if we could override the 12 views limit in the sidebar, we can fit more there and it's a shame that we can't use that space when we need it.

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    138 replies

    January 15, 2020

    Yes, this limit should be configurable. There is room for more than 12 views. An agent came to me last week asking why he couldn't see a newly created shared view, and it was because of this limit. He had to coordinate with other agents in the groups that he belonged to in order to decide which views to deactivate so that he would be able to see the new view.

    February 26, 2020

    Agree, the 12 views limit does not make sense.

    Could be worked around using nesting views that could be expanded:

    "Sales" could have 5 sub views, that could be showed or hidden in one click for example

    Nicole17
    Employee
    February 26, 2020

    Thank you for your feedback. While we do not have any new information to share at the moment, the product managers are following this conversation and taking your comments into account.

    March 11, 2020

    i would also like this. 

    March 11, 2020

    I am now using Lovely Views because the native system is way too limited...
    https://www.lovestockleaf.com/zendesk/zendesk-apps/lovely-views.html

    May 14, 2020

    Chiming in to also express interest in this change! My organization is having a hard time shuffling our views, and we would greatly appreciate having more visible on this screen!

     

    May 14, 2020

    Chiming in here too.  As a long time user (4 time implementing Zendesk) I still do not understand why this is limited.  There is obvious space in the right side bar.  And the fact that the recommendation is to use a 3rd party is silly.  This is a basic Zendesk function and shouldn't need a 3rd party to solve it.  Especially when those 3rd parties want to be paid for it and have outdated security protocols.

    Come on Zendesk!  I know you can handle this very much needed change.

    Fernando26
    May 15, 2020

    You said everything, Traci.

    May 18, 2020

    I agree with everything said here by the other users.  I feel that views as a whole need a total revamp, but starting here would help solve a very annoying issue for new and existing users. 

    May 26, 2020

    I really don't get why Views should be limited. Suggesting a third party solution is just silly. What could possibly be such a problem about letting us choose how many Views we want to display? There are scroll bars if the window itself isn't big enough. Please Zendesk, solve this ASAP!