Views limitation

We have been using the Lovely Views App for this purpose and are happy with how it works. However, so far we only had 7 agents need it, so the extra cost of less than 20$/month was okay. 

Now we are rapidly growing and have a total of 48 agents who need to see more views than they currently can with the 12-limitation AND they should be organized like we can in the Lovely Vies App. Of course this will mean bigger extra cost to us monthly now again. 

It blows my mind, that an external app on this exists, that functions just like many ZD customers would need it to - yet ZD itself needs this long to get this live. Especially after the most recent cost increases for ZD in general, it's unfortunate that these very basic and logical functions are still not natively possible in ZD. We really hope for an update on this soon, so that we can get rid of the external app.

@salvador - Per your comment from June 16th, is Zendesk still on pace to increase to 30 shared /10 personal views by Q4? Just wanted to check in since we're nearing the last month of Q3.

+1 to needing more than 12 views visible

We would like to be able to also include more views. This limitation feels very arbitrary and easy to fix. Will the Product + Dev team at Zendesk please prioritize this improvement to be released in the next 30 days? 4+ years since it was first requested and 6 months since the last update that the feature is in Beta seems rather insane by modern SaaS development standards given the popularity of the ask.

@greg38 - On Sept. 11 Zendesk announced that there will be an update to the Views Limitation coming on Sept. 29 2023. The limit will be increased to 30 shared views, and 10 personal views.
https://support.zendesk.com/hc/en-us/articles/6059161161498-Announcing-improvements-to-the-views-experience-in-Support 

Thank you, @haydn! That's fantastic news - looking forward to it.

Hello all,

Thank you all for continuing to provide great insights and feedback. We have been hard at work to make this increase happen and already working on the next phases to better organize your views. Starting the end of this week we will start to rollout changes that will allow you to see up to 30 shared views and 10 personal views on the side panel. Please refer to these announcements for more information. Looking forward to your feedback on the next phases as well. 

https://support.zendesk.com/hc/en-us/articles/6059161161498

https://support.zendesk.com/hc/en-us/community/posts/6162954713114