It would be amazing if we could override the 12 views limit in the sidebar, we can fit more there and it's a shame that we can't use that space when we need it.
Accepted
Views limitation
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Over a year ago this was marked "Planned" but there's been no updates at all from Zendesk in this time in the thread. Is this still planned? It is incredibly frustrating to see that even requests with over 100 upvotes getting ignored by Zendesk with no responses or updates. It definitely doesn't make me feel like filing feature requests is a good use of my time.
It's been 2 years, what's the update? Nobody here understands why there was a limitation to it in the first place
Zendesk is now saying "in the next year", so I'm definitely kicking all my plans that need this down the road indefinitely as once again, I have been told for over a full year that this would be released "next quarter" or "very soon", and then predictably no replies at all when all the promised dates were long past. This is just such a disappointing experience.
We'd also like to have the ability to have more views and the ability to rearrange views. It would be very helpful for admins to even be able to adjust the order and mix in personal views as well for their teams. This could be helpful to overcome limitations of the play mode (and not having tickets resurface to agents that they could not originally handle).
Unbelievable that this has never been addressed.
Pretty pathetic. Why can't have configure which Views each Group gets to see--as many or few as I want for each group?
Can't be that hard to code.
Until then, Zendesk will not be a product that I recommend.
My guess it that ZD will never improve this feature. As long as the Quickie Plus app is around, anyway. Which is what we were forced to pay for, to get what we needed. It's likely they profit from this, so why would they enhance this feature when they are getting paid for an external app to do the job.
Any update on this? We have over 200 different brands and this filter limitation is not cutting it.
Thanks.
We recently upgraded to the enterprise version. It still had a limitation on the number of views on the left nav. Having said that, we were directed to an app in the store that we installed called Quick View or Quickie or something LOL. It's a little magnifying glass in the top right hand corner where you start typing and it short lists matching views. Huge difference in usability. We also did work with groups to limit views that were irrelevant to many support agents and it's all working much better.
I have views to monitor tickets and team members. I agree if the space is available, we should be able to add a view on that space.
Has this been planned on an upcoming release?
Thanks!
+1 Our team would also like to increase the Views shown in the sidebar. With the scroll bar functionality ideally there could be more displayed.
They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons
Wouldn't it be simple enough to just turn the views menu into a scrollable menu? You can have as many as you need and just scroll up and down to see them. No need to overthink it. I mean, I would love to be able to group them on the settings menu and on the views menu in Support, but I can live without if you just added a scrollbar on the views list instead of hiding the 13th and consequent views. If you want to make it even better, allow to pin some to the top so you only scroll up and down the others, but i can also live without that.
@salvador
It's been almost 1½ years now since your last reply and this is still not fixed. How much longer do you need to "test" what the best iteration is?
This is a very basic feature which should be implemented and worked on, since there are so many customers, including us that agrees this is an issue.
I feel compelled to add my support for this topic as well. Both grouping and extending the number of views. We are not multi branded, but we have a couple parts of our business using Zendesk and find the views very limiting...When I added new views recently I was already at the 12 limit, and could not for the life of me figure out why they weren't showing up until coming across this thread, and now that I'm here, I fully agree with the sentiment of users in this thread and others. Please deliver this functionality soon! Thanks!
Also our work around to this has been to give all agents access to all tickets, but use their groups to help segment them off depending on their area, this helps me create views that only appear for certain agents in certain ways depending on their group assignments. It's hacky, but it does help. This ensures that you can still assign a ticket over to another group, but doesn't actually include you in it. We have reasons for wanting them to be assignable in other groups, but this felt like the lesser of the two evils.
I take it they're ignoring the topic and the comments like they've always done. This has been an issue for as long as the views menu has been there, with is now around a decade. You have plenty of add on developers in your marketplace who've built different solutions to resolve this (fantastic views springs to mind but isn't the only one). At least be open and tell people you've been making stuff up so those solutions can still be making money out of an issue that isn't such, it's just a money making scam since the solution has already been there, you have all the feedback provided on the reviews for those add ons and, if you really wanted to solve the problem, implementing a scroll bar while you build a better solution was incredibly simple. This post is what, 3 years old? And it's not by far the oldest post I've seen about this problem. Half of that time with no response from the company should put any other business to shame.
Is there an update on this suggestion?
For me, I need to have different views for different teams, different ticket statuses and releases so having it set to just 12 views and 8 personal is not enough.
The amount really needs to be increased so I hope this can be looked into soon.
Rachael, if it is for different teams anyway then you could restrict the visibility of the views to the team members that need to see them.
I understand that but it I oversee 3 separate teams and need to be able to see tickets for each team for different statuses but am limited by due to the number I can create.
I don't think you can trust on zendesk to deliver. Promised too often and requested too long already. Maybe give Lovelyviews a try. You can restrict it to yourself only and use it for $2 a month. It likely will be step into the right direction for your usecase.
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