Views limitation

From my point of view there are 3 main issues as mentioned by other users which should be addressed by Zendesk: 

1. Limitation of views in the sidebar - this should be either unlimited or a reasonable high amount
2. No way to the single user to put views into an order which reflects the personal needs -> This can be done by creating view favorites
3. No simple view overview page which allows to see all views and open them directly. 

BUMP!  Very frustrating.  Need the ability to have more views to be tracked by all agents as we scale.  Categorization would be nice to have, but the simple ability to have more views is crucial.  Why hasn't this been implemented already?  If a third party can do it why can't you?

Is there any update on this limitation ? 

I've been following this since it was originally posted on a different thread in 2017... 5 years+ later, still no updates on this. I find it's even more annoying now with the Admin Center UI updates, because now I've got to go into Admin Center and load a new browser tab to see the full views list - so I can't even click back and forth between an individual view and the view list anymore.

Hi Team,

I'd like to share some feedback from my Managers who are using the "Views" page and experiencing this limit:

“I would like to increase the number of items you can view in the "Your Views" section in the main the Views tab of ZenDesk.  Right now you can only see 8 of "Your views" and most of the views page in ZenDesk under “Views” are not necessary and unused.  This would greatly improve the way I manage my team and save a lot of time switching tabs or going through a Quickie view.”

Our Views are currently setup so that the most relevant Global Views are at the top, and each highest-submission ticketing team receives 1-2 Global Views that are available here. This is unsustainable as we grow and more of our business units are onboarded to Zendesk.

I think 20 would be a massive improvement. Even having a searchable system in this page would save a lot of time for my Managers.

Thank you for listening,
Sam

As a new user, this is something that we now have to work around as we implement. I don't currently know how many we will want but my current system allowed me to break out incoming messages into about 40+ queues that I now have to compress. Good to look at things differently but then we want views to help manage and make up for things we didn't have but have a really hard limitation of just 12. Curious if there is any product roadmap following the statements I have read from April 2021 and October 2021 as to when this may be updated.

Is it possible to include an option to allow users with group view access to re order their views and add multiple groups to the views with out a need of having access to global views?

Agree with @randy22 here, our team started using LovelyViews a couple years back, it's a super cheap app and does most everything the folks here have been asking for. Would love for Zendesk to be able to just do what LovelyViews does in the base tool.

Being able to organize and choose the order and which views show where would be great.  Also, if a user goes into manage views, when marking a view as 'Inactive' if a message would appear "This view will be removed for everyone in the group this view is assigned to"; this will help eliminate people trying to de-activate a view that is made for a group but they just don't want to see it anymore.  Or give users a 'Hide' feature for views they don't want to regularly see.

You can change the order of the views, for everyone only though. It might also make sense to consider having other agents not having all rights or even admin rights. That's a security risk that is not needed. There could be someone in charge that changes certain things.