Will Explore include actual ticket comments?

We used to be able to build reports and pull comments in Salesforce with the new updates to Salesforce/ZD we are no longer able to do this and pushed into using Explore. But the above is the most basic and required functionality we need in these reports. 

 Is pulling comments in the works or is there any way we can at least get back the Salesforce reporting? 

I agree, this is a necessity! While I understand it is overwhelming magnitude of data that needs to be parsed, these reports, as they currently function, are really only useful for "number" metrics and nothing else, such as the needs of "Voice of Customer". Please consider this as an addition to your product roadmap in the very near future.

As with everyone else in the comments, I agree that this really needs to be implemented. It would give us significantly more options for reporting.

From what users are saying to how agents are responding, comment details could provide a great deal of insight.

If you will providie us ticket options then our team can fix the issues raised by clients as it will be alternatives too.

Can someone provide a timeline on this?  Having access to comments allows for more meaningful reporting - especially if you can pull a report on specific comments - such as all that use a particular macro.  Please advise.

+1  could anybody from the Explore Team please give an update about this? 

Any idea when this will be available?

We have a integration (Smartling) which adds a tag to tickets using a google api to work out the end-user's language, thing is the first line of follow up tickets is hardcoded & in english, so the tickets regardless of language get a english language tag added, I need to find a way to see how many follow up tickets were actually in a language other than english.

But I can't currently find this information out with a query.

Leon

+1 !!!

Please, Can someone provide a timeline on this?  

It is clear that thisis a needed feature!!!!

Or, please, answer to all the people here that Zendesk is NOT INTERESTED to develop such feature.

Thakn you

Giovanni

Definitely voting for this!

Having comments or first request text is absolutely crucial to reporting - both internally and externally. We just migrated to Zendesk a few months ago and this is already going to cause huge hurdles in reporting.