Please give a quick overview of your product feature request or feedback and note who in your organization is affected by this issue [ex. agents, admins, customers, etc.] (2-3 sentences)
We are a small business so planning coverage is key. If we have some on time off and an additional absence pops up, if we add this in we would like to be notified if there is any timeframe where there is 0 coverage as we run 24/7 coverage.
What problem do you see this solving? (1-2 sentences)
Ensuring we have agents available for our users at all times
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Having to constantly review coverage, we had hoped this tool would do this for us
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Some sort of email or pop up to indicate that there is 0 coverage at [TIME]