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ZD WFM Schedule Improvements

Related products:Workforce management
  • April 15, 2026
  • 0 replies
  • 1 view

Few things on this:

  1. If I add a recurring meeting this is not overwritten when I generate a new schedule. Can this be locked in please?
  2. For Workstreams, can I view Combined Workstreams in the Workstreams staffing panel.
  3. Can agents have a read only view of this section please?
    The team schedule view in the Zendesk Side app is useless.

    Thank you