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Jason58
Jason58
March 24, 2022
Feedback submitted

Zendesk Support integration with Zendesk Sell

Related products:Sell
  • March 24, 2022
  • 2 replies
  • 27 views

It would be great to automatically see support tickets for an individual show up on any deal that they are associated with as opposed to just deal-specific tickets. 

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    2 replies

    Jason58
    Jason58Author
    March 24, 2022

    FYI, we love the integration!

    K
    Krzysztof DobrzynskiProduct Manager
    Product Manager
    April 2, 2022

    Hi Jason, glad you like the integration!

    The integration shows the tickets based on email and phone number search in Support. So on a deal card, you should see all the tickets, that can be connected with the email addresses of people and companies that are associated with this particular deal.

    Based on that, if you know there are some tickets missing please let us know and we will investigate.

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