Zendesk Talk Mobile App

This feature is very important for us too. When can this be implemented?

+1 for this feature.  Needed on a mobile app.

Over two years and still no app for Talk, or even a mobile friendly site.

It begs the question; what’s the hold up? What’s so difficult about this that it can’t be solved in two or three years?

Or is it just the lack of interest in the feedback you are getting from us?

What number of comments or upvotes is the threshold to launch a mobile app?

Is there even a roadmap with the words mobile + talk in the same sentence?

If I was Zendesk I would be ashamed.

I wholeheartedly agree Olaf.

The last response (https://support.zendesk.com/hc/en-us/community/posts/115007285807/comments/360001961988 ) from Nicole, she stated "Stand by!" What happened to the follow up promised in that post. 

With the REPEATED inquiries from your customers on this post in the last year and not one staff member can provide an update with substantial information, that is really embarrassing as a company. 

However, if you also read in the last response, the agent also advised "This does sometimes mean that threads live on for years before we're able to get them prioritized." so I wouldn't hold my breath. 

In the latest product news webinar, they showed that an upcoming version of the app, will have the option to login and out of the Talk, so there will no longer be a need to open a browser to do this - when this app update will surface - they did however not mention.

is there any update on this? We need a soft phone app for iPhone and Android.

Also eagerly/desperately waiting for this.

Apologies for the radio silence. While this is something that is clearly important to your workflows, it's also something we have needed to very carefully consider. 

I'm happy to tell you that introducing select functionalities from Talk into the Support mobile apps is something we're actively pursuing now. While I can't give you exact timeframes, if you're a Support Android customer, you'll already see that we've released the first of such features "Agent Status control" recently. You can find out more about that here: https://play.google.com/store/apps/details?id=com.zendesk.android

This will follow for iOS in the next quarter and we'll continue investing time into Talk features for mobile in 2020.

If you'd like to share more detailed feedback regarding Talk usage and mobile for your workflows and use cases feel free to contact me on chrisc@zendesk.com

Hi folks, Will here from the Zendesk mobile team.

Thank you all for taking the time to share your feedback as this helps prioritize what's on our future roadmap. We're hoping to prioritize this capability in the near future and will follow up on this post once we have more information to share.

In the meantime, our team is focusing on a new mobile agent experience, more information can be found here and also be sure to follow our Announcements page for future releases.