Can I disable Instant Search on Subject ticket field? | The place for Zendesk users to come together and share
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Question

Can I disable Instant Search on Subject ticket field?

  • June 8, 2021
  • 1 reply
  • 2 views
M

Good morning,

I have created a "Request Service" form, and I'm using the "Subject" system field. When the end user fills out the form, the Subject system field has instant search enabled, and it is distracting since the end user will be creating their own custom subject line. Can I disable the instant search from this system field?
Thanks!
Megan

1 reply

Jennifer16
  • Jennifer16Product Manager
  • Product Manager
  • June 16, 2021

Hi @Megan Alfaro
You can disable instant search by removing it from your theme. Do the opposite of what is described here: Adding instant search to your custom theme.

 

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