Changing attachment label in request form.

Hey Ayub Mohamud, Just copy and paste it at the bottom of your script.js file

var label = $('label[for="request-attachments"]').html("ADD ANY TEXT HERE");






 
Note: Remove "ADD ANY TEXT HERE" and write your text, you can add here DC variable for multiple language support

Thanks

Hey @ifra is it still up to date ?

Doesn't seem to work for me with Copenhagen theme.

Cheers for any update :)

Hi Max,

Use this line of code:

var label = document.querySelector('label[for="request-attachments"]').innerHTML = "ADD ANY TEXT HERE";

Hi @ifra

Thank a lot if works perfectly !

Any way to also add a description to this field ? 😁

@Max, add this code to add description div:

var div = document.querySelector('label[for="request-attachments"]');
var p = document.createElement('p');
p.textContent = 'This is some data that will be appended to the div element';
div.appendChild(p);



Screenshot:

Output:

@ifra

You're awesome ! is there any chance to link this description to a condition (e.g. if field is xxx then show this description, and if field is yyy then show this other description).

The finality is to ask for different attachments according to the previous values entered in the custom fields.

-------

As you seem to be an expert in Guide, I've seen other comments of yours on this topic and I was wondering if you've been able to find a solution to the last questions ?

We also have a form A for organizations A and a form B for organizations B. We're hiding the forms for the other organizations so that they can just see one, so I wanted to remove the dropdown menu because it only shows one form which is a bit of a bad UX.

If you can help on that would be awesome. Here is the piece of code I used for that

Many thanks !

Hi,

You can hide form selection dropdown using this code, add your organization where you want to hide dropown field:

var orgs = HelpCenter.user.organizations;
for (var i = 0; i < orgs.length; i++) {
if (orgs[i].name != 'Your_Organization_Name') {
$(".request_ticket_form_id").hide();
}
}

and, I can provide the solution based on form selection but field selection, page does not load and due to this nothing will update.

Hey @ifra

Doesn't seem to work for me, I still see the dropdown form selector

I've added this to script.js

var orgs = HelpCenter.user.organizations;
for (var i = 0; i < orgs.length; i++) {
if (orgs[i].name != "FDC_62") {
$(".request_ticket_form_id").hide();
}
}

What if I want this behavious for all my users (and all organizations). Do I still need to define a "if" ?

I just want to remove the dropdown selector for everyone

Thanks

Max can you share that public URL of your theme? so I can see the issue and try to fix that.

@ifra

That Guide is unfortunately not public .. only for authenticated users.

Any other option ? 🫤

Do we know if we can limit any specific attachment type on this attachment add or drag drop ???

Hi Sandesh Kamath, if possible then explain some more about the query.

This is excellent and just what I was looking for.

I do have a couple of questions though....

1. Could I format the appended text - change color etc?

2. Is there a way to have the Attachment element as being conditional. I.E - only display it if a user checks the box of a field in the form?

Hey @john48

Yes, both of these should be possible.  

To change the format of the text you're appending to a Zendesk custom field using JavaScript, you can use jQuery to target the specific label and then apply HTML with the desired styling.

Let's say you want to append text to a label for a custom field and make that text bold. Here's how you could modify your current code snippet:

This code retrieves the current HTML of the label, appends the bold text, and then sets the new HTML back on the label.

If you only need to change the text content without appending anything, you can directly set the HTML like this:

And if you want to add a class to the label for CSS styling:

Then, in your CSS, you would define .your-custom-class with the desired styles.

Remember to replace "request_custom_field_12345" with the actual ID of your custom field. You can typically find this ID by inspecting the HTML of your Zendesk form and looking for the id attribute of the custom field's <input>, <select>, or <textarea> element.

Making the attachment required conditional is a little bit more complex since it is a default field.  

Thanks Brandon

I am trying to get this to work by adding your script to the script.js file.

I have jQuery already in my theme.

I have a dropdown menu - say field ID 54321

If the value is Yes I want to hide the attachment field, but this doesn't appear to work.

Here is my code below taken from what you kindly provided:

  $(document).ready(function() { // Replace 'custom_field_12345' with your actual custom field's ID 
    var customFieldSelector = '#request_custom_field_54321'; 
    // Function to show/hide the attachment field 
    function toggleAttachmentField() { var selectedValue = $(customFieldSelector).val(); 
    // Replace 'value_to_hide' with the value that should hide the attachment field 
    if(selectedValue === 'Yes') { $('label[for="request-attachments"]').hide(); $('#request-attachments').hide(); } else { $('label[for="request-attachments"]').show(); $('#request-attachments').show(); } }
    // Initial check in case the form is pre-filled or when the page loads 
    toggleAttachmentField(); 
    // Set up the change event listener 
    $(customFieldSelector).change(toggleAttachmentField); });

Hey @john48 - 

I'm pretty sure you're going to need to use the tag associated with the value 'Yes' 

If(selectedValue === 'my_yes_tag') 

Try that and let us know if it resolves your issue

Thanks for all this helpful information.

I have another question: Is it also possible to edit the "Add file or drop files here" text?

Hi Jessica Strozyk,

You can try this code:

  document.querySelector(".upload-dropzone span").innerHTML = "<a href='#'> Hello World!</a>";

Hi @ifra,

Thanks, that worked. Unfortunately, it broke the language selection that we have in the footer – it was not possible to select a different language anymore. Any idea why?

I used dynamic content instead of the text:

document.querySelector(".upload-dropzone span").innerHTML = "<a href='#'>"{{dc.add_file}}"</a>";