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Amy25
May 11, 2023
Question

Editing a form's URL

  • May 11, 2023
  • 11 replies
  • 81 views

How can I edit the URL of one of my forms? It would be nice to edit the whole URL, but ultimately I just need to add a word to the end of the URL.

Current:  https://___.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######

Needed:  https://___.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######_newword

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    Elaine14
    Elaine14Employee
    Employee
    October 11, 2025
    Hi Sheena,
     
    Thank you for your questions!
     
    Regarding your first point, yes, you can definitely use your Zendesk subdomain in URLs or configurations instead of generic placeholders like "xyz." This helps customize links and access specific parts of your Zendesk.
     
    As for your second question about removing the "help center" part from the URL, the URL structure you shared (which includes "/hc/en-us/requests/new") is standard for Zendesk Guide request forms. Unfortunately, the "help center" portion is part of the default URL path and cannot be removed or shortened without custom development or proxying.
     
    If you're looking for a cleaner or branded experience, you might consider:
     
    • Using custom web pages with embedded Zendesk Web Widget or Contact Forms.
    • Leveraging a URL shortener to create a simplified link.
    • Creating redirects from your own domain to the Zendesk form URL.
     
    I hope that helps!
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