need assistance with the end user portal. I am an administrator and am finding it very difficult to log on to the portal and begin configuration. This would be an excellent option if we could use it, are there any guides or anything for starting the portal?
Question
End user portal
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Hi @Davyboy
Zendesk is all about Self Service - they expect that you try to help yourself. This often involves RTFM - where the FM is available electronically on their support site.
Good starting points are:
Zendesk Guide Support Site: https://support.zendesk.com/hc/en-us/categories/360001751893
Getting Started with Guide: https://support.zendesk.com/hc/en-us/sections/360000373707
It may seem a bit daunting at the start, but it's (almost) all there.
Yours truly
Peter
Hi!
Just to get you started on logging in, this is where you go when you're on the Zendesk Support portal as an Agent and want to get to Guide:
Then you'll be on the Article section of your Help Center. Simply go to the Guide Admin link on the top right:
You'll be taken to the Article Publishing page. To edit your theme and layout, go here and have fun!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.