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Luyolo11
July 30, 2025
Question

FEATURE REQUEST: Zendesk Mobile App for EndUsers

  • July 30, 2025
  • 2 replies
  • 44 views

Good Day, 

Is there a way the Zendesk Mobile App can be extended to include the option for End Users to log and manage their requests via the app instead of the web platform

    2 replies

    Karen28
    Karen28Employee
    Employee
    September 2, 2025

    Hi @luyolo12 !  To better understand the feature you’re looking for, I’ll go ahead and create a ticket for you. This will help us gather more details and keep you updated as we learn more.

    L
    Luyolo11Author
    September 2, 2025

    Good Day, 

    Basically, it's to get the same functionality on the Help Centre so the end user can:
     

    • Log a request/incident
    • Manage and update logged requests and incidents
    • View knowledge articles 

    This way they don't need to log in to the browser app, which is not optimised for mobile use.

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