Good Day,
Is there a way the Zendesk Mobile App can be extended to include the option for End Users to log and manage their requests via the app instead of the web platform
Question
FEATURE REQUEST: Zendesk Mobile App for EndUsers
- Employee
Hi @luyolo12 ! To better understand the feature you’re looking for, I’ll go ahead and create a ticket for you. This will help us gather more details and keep you updated as we learn more.
Good Day,
Basically, it's to get the same functionality on the Help Centre so the end user can:
- Log a request/incident
- Manage and update logged requests and incidents
- View knowledge articles
This way they don't need to log in to the browser app, which is not optimised for mobile use.
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