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Guidance on Embedding Conversation Timestamp in Helpcenter

  • April 21, 2026
  • 2 replies
  • 9 views
Velugula

Hi Zendesk Support Team,

Hope you’re doing well.

We’re currently exploring options to embed/display the conversation timestamp more prominently within the helpcenter in our Zendesk instance. I’ve attached a reference screenshot highlighting the exact element we’re referring to.

As part of our initial review, we went through the article_page.hbs template, but we weren’t able to clearly identify how this can be configured or customized for our use case.

Could you please help us with:

  • Guidance on how to enable or embed conversation timestamps within the ticket view, and
  • Any additional documentation or best practices that can support this requirement?

For reference, we also reviewed the following article:
[Insert article link here]

We’d really appreciate your support in pointing us in the right direction.

Looking forward to your guidance.

Harsha Velugula

2 replies

Brett Bowser
  • Brett BowserCommunity Manager
  • Community Manager
  • April 21, 2026

Hey ​@Velugula ,

Thanks for being part of the Zendesk community! I saw that you’ve also connected with our Customer Support team and posted here as well.

While Zendesk is not able to provide direct support for help center theme customizations, the community is a great place to ask. There may be members who can share advice or suggestions 😀

I did notice that your screenshots and article link did not come through on the post. I believe you were referencing this article? Workflow: Remove or modify the author, date, or timestamp on help center articles

Feel free to comment on or update your original post with any other information that may help our community jump in.

Cheers!
 

Sakar
  • Sakar
  • Newcomer
  • April 23, 2026

Hi Zendesk Support Team,

Hope you’re doing well.

We’re currently exploring options to embed/display the conversation timestamp more prominently within the helpcenter in our Zendesk instance. I’ve attached a reference screenshot highlighting the exact element we’re referring to.

As part of our initial review, we went through the article_page.hbs template, but we weren’t able to clearly identify how this can be configured or customized for our use case.

Could you please help us with:

  • Guidance on how to enable or embed conversation timestamps within the ticket view, and
  • Any additional documentation or best practices that can support this requirement?

For reference, we also reviewed the following article:
[Insert article link here]

We’d really appreciate your support in pointing us in the right direction.

Looking forward to your guidance.

Can you please update the location and URI format so we can know exactly which page are you trying to manage. A screenshot with marker area would be great

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