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John48
October 24, 2024
Question

Hardcode description for different forms

  • October 24, 2024
  • 3 replies
  • 29 views

Hi

I have 3 forms and would like each one to have a different hardcoded Description.

 

I have the following code already, but this is applied to all forms.

Is there a way to assign a different description by form ID or name similar to below?

 

 $('#request_description').val('System Access Form'); // Autofill description

    3 replies

    Jakub20Employee
    Employee
    November 8, 2024

    Hello, 

    Yes it is possible to manipulate forms based on their id using the IF stateeent with the field id.

    if ($("#request_issue_type_select").val() == "4632445424532") { // Your code for the first condition } else if ($("#request_issue_type_select").val() == "463242424532") { // Your code for the second condition } else { // Code to execute if neither condition is met (optional) // You can leave this empty if you don't need to handle the else case }

    John48Author
    January 31, 2025

    Hi - sorry for the late response. That doesn't seem to work for me. I took the Form ID from the URL of the form and entered into the code, but the tickets don't display the text I enter in the code.

     

    An example of the URL where I get the firm id from is:  ‘https://test.zendesk.com/hc/en-gb/requests/new?ticket_form_id=123456789’

     

    The code I used is below:

     

     if ($(""#request_issue_type_select").val() == "123456789") {Account Creation Form} else if ($("#request_issue_type_select").val() == "987654321") {Account Decommission Form} else { // Code to execute if neither condition is met (optional) // You can leave this empty if you don't need to handle the else case }

    Francis14
    Francis14Employee
    Employee
    June 30, 2025
    Hi John,
     
    Thank you for your response. Thanks for clarifying! Since your form ID comes from the URL parameter ticket_form_id, you need to read that parameter from the URL, then set the description value based on it.
     
    Here’s how you can do it with jQuery and vanilla JS:
     
    $(document).ready(function() {
      // Function to get URL params
      function getUrlParameter(name) {
        name = name.replace(/[\[\]]/g, '\\$&');
        var regex = new RegExp('[?&]' + name + '(=([^&#]*)|&|#|$)'),
            results = regex.exec(window.location.href);
        if (!results) return null;
        if (!results[2]) return '';
        return decodeURIComponent(results[2].replace(/\+/g, ' '));
      }

      var formId = getUrlParameter('ticket_form_id');

      var descriptionText = '';

      if (formId === '123456789') {
        descriptionText = 'Account Creation Form';
      } else if (formId === '987654321') {
        descriptionText = 'Account Decommission Form';
      }

      $('#request_description').val(descriptionText);
    });
     
    Please make sure this script runs after the form's HTML is loaded (e.g., inside $(document).ready() as above), and that the #request_description element exists on the page.
     
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