Hello,
I am the administrator for a community college and we have just recently made the switch to Zendesk for our IT helpdesk solution. We are currently running into a setup issue where we want to be able to split out our user base between Staff/Faculty and Students. Right now, in our legacy setup, our students have an entirely separate way to submit tickets. Otherwise, they can send an email/call the helpdesk to get any questions answered.
With the switch to Zendesk, we noticed there are not any ways to separate the usage of staff/faculty type forms and student forms. We need these to be entirely separate otherwise students will attempt to submit staff/faculty tickets, and vice-versa.
What is the suggested/preferred way to handle this? We really would prefer this separation, or some method to create the separation even from a ticket form level.