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Help Center: Submit Request section - some input boxes missing

  • May 11, 2022
  • 1 reply
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kushal11

I am unable to see "subject" & "description" section in the "Submit Request" section of my Help Center

Attached are

1. how it should be

2. hot it is showing on my Help Center website

    1 reply

    Christopher15

    Hi @kushal11, it could be that the 'Permissions' for those two fields are set to 'Agent only'. You can change this from the 'Admin Center':

    You'll need to make the fields 'Editable for end users'.

    If that's not the problem, you should check that you have those fields added to the Ticket Form that's displayed on your Help Centre.

     

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